tag:blogger.com,1999:blog-8922169968197517205.post1720712910966892411..comments2024-03-24T01:21:12.568-06:00Comments on Southern Mess: That Time Massage Heights RUINED My Valentine's DayStephaniehttp://www.blogger.com/profile/11406496813559775013noreply@blogger.comBlogger64125tag:blogger.com,1999:blog-8922169968197517205.post-30224516397454544232014-01-18T17:13:07.977-06:002014-01-18T17:13:07.977-06:00Well you left out a very pertinent detail of your ...Well you left out a very pertinent detail of your story, perhaps intentionally or unwittingly. I do not work for this company but I do work in software consulting. I happen to know a great deal about the reservation system software that this spa and others like it use nationwide, as well as hotel reservation systems, etc. <br /><br />So, it is very clear by your story that you called the local store to make your reservation, and it was held at the store you called. These spa businesses do not have an 800 number to make reservations anywhere in the country. The store that receives your call can only make a reservation at the one you call. They cannot see, make, or adjust appointments at any other location. That is just the way the software works. Just like when you call 1-800 numbers for Marriott or Hilton you can make a reservation anywhere in the world, but if you call the LOCAL phone number of one of those hotels you are making a reservation for that specific hotel.<br /><br />So, what happened is that you called and made a reservation at another MH clinic besides the one you intended. That's why the clinic you visited called the nearby clinic and they immediately found your reservation THERE. You thought you called the MH store you had in mind but you didn't.<br /><br />This is YOUR fault yet you like so many others these days want it to be someone else's problem. I'm quite sure they explained to you that you had booked your appointment at the other location, but you either didn't hear it because you were so mad or you just left that part out so you could get your revenge online. <br /><br />Either way, get the facts and grow up.J. J.https://www.blogger.com/profile/07342903439602510903noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-80643221692234932682013-09-06T07:28:18.523-05:002013-09-06T07:28:18.523-05:00I had a 1 year membership at Massage Heights, Univ...I had a 1 year membership at Massage Heights, University Parkway in sarasota, FL. I paid for it every month automatically with my credit card - didn't even use all the massages because they were so freaking horrible. My credit card expired when my membership did, so I figured, great - I don't have to deal with them. Well, now a year later I just got sent a collection notice, for get this - 719.88 from a collection agency!!! For what??? A year of service after my year was up?? WTF? What kind of company does this?? Not a reputable one, that's for sure.CoCohttps://www.blogger.com/profile/10044533617169927506noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-89479859036155805362013-02-19T08:01:50.387-06:002013-02-19T08:01:50.387-06:00There is nothing worse than bad customer service, ...There is nothing worse than bad customer service, I cannot tolerate it!!<br />And they should know not to mess with bloggers or social media gurus - that will be the end of them!!!<br /><br />In South Africa, they don't take any card details so if you cancel, they have to wait to get the cash from you.<br />Quite glad this is the policy now...<br /><br />Sorry girl - no ranting and raving can take back your ruined plans on Valentines Day and you having to apply for a new card!!<br />xCaley-Jade Rosenberghttps://www.blogger.com/profile/03883273703615634549noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-89122323981241152192013-02-18T12:08:17.221-06:002013-02-18T12:08:17.221-06:00Oh my goodness! I can't believe that!Oh my goodness! I can't believe that! Carolynhttps://www.blogger.com/profile/04505741249401392511noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-56671886883793871052013-02-18T11:01:13.763-06:002013-02-18T11:01:13.763-06:00You go girl!!!! Love the cancelled credit card app...You go girl!!!! Love the cancelled credit card approach...!Amie in Pittsburgh PAhttps://www.blogger.com/profile/14173570554990883694noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-38460941636336563002013-02-17T18:35:01.538-06:002013-02-17T18:35:01.538-06:00this is ridiculous!! when you make an appt it'...this is ridiculous!! when you make an appt it's their responsibility to make sure they write it down for the right location/time! i've had this happen to me before where i was trying a new salon for the first time w a lady my roommate had recommended and the lady was freaking out of town! it was for the best though, bc another girl took my appt and i've gone to her for almost a decade now!Kristenhttps://www.blogger.com/profile/00387917833470372070noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-60030952748154116092013-02-16T19:40:23.376-06:002013-02-16T19:40:23.376-06:00I've had a similar situation happen with Aveda...I've had a similar situation happen with Aveda hair salon. I knew for a fact I was calling the right location, go in for my appointment only to not be found. They had a policy to charge my card if I was a no show, so while I'm waiting for 15 minutes for them to figure that ish out I get a call from another salon on the otherwise of Dallas asking me if I knew I was going to be late. Apparently when you call you schedule an appointment in a phone bank of sorts. The girl who took my appointment scheduled me with the wrong location, and they were threatening to charge my card. I asked the manager at the location I was physically standing in to help me resolve this but no go. So I whipped out my phone and say it in front of her, " capital one? I'm calling to report a stolen card. " I walked out after that and went somewhere else. After they called me several times demanding I pay for an appointment they messed up to begin with, the corporate office got a very loooong letter from me. Meanwhile Back At The Ranchhttps://www.blogger.com/profile/03342740968347087862noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-16653966829220721902013-02-16T11:06:02.602-06:002013-02-16T11:06:02.602-06:00Wow! I've never heard of that place, but if w...Wow! I've never heard of that place, but if we had them here, I would be spreading your news. That's awful customer service! That kind of stuff makes me so ticked off!Emilyhttps://www.blogger.com/profile/02796775550398627073noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-78797321888432394862013-02-16T09:46:14.185-06:002013-02-16T09:46:14.185-06:00That is absolutely absurd. I would be livid too! ...That is absolutely absurd. I would be livid too! So glad that you thought quickly enough to cancel your card!Lauren @ Love, Water and Winehttps://www.blogger.com/profile/05807670077671020813noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-75393094511101833612013-02-16T09:35:32.799-06:002013-02-16T09:35:32.799-06:00That is total crap! I can't imagine why you wo...That is total crap! I can't imagine why you would be so wronged on Valentines day. I guess they will soon understand the stretch social media has on their business!kilipohihttps://www.blogger.com/profile/03552908140037770244noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-21283626468807129762013-02-16T08:22:49.949-06:002013-02-16T08:22:49.949-06:00Seriously!? Company's can be so dumb! Lost you...Seriously!? Company's can be so dumb! Lost your business for life over an address change...not worth it!Stephaniehttps://www.blogger.com/profile/11406496813559775013noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-25121030086155443192013-02-16T08:21:38.388-06:002013-02-16T08:21:38.388-06:00Ya I one PISSED camper...lemme tell ya. I actually...Ya I one PISSED camper...lemme tell ya. I actually tweeted this blog post to them and have received two calls from two different managers. Glad they acted quickly but am still less than thrilled about the experience altogether.<br /><br />..which reminds me I should probably order a new credit card lol.Stephaniehttps://www.blogger.com/profile/11406496813559775013noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-78464899046749289342013-02-16T08:15:58.406-06:002013-02-16T08:15:58.406-06:00It was bad management, that's for sure. I'...It was bad management, that's for sure. I've actually received not one, but TWO phone calls from managers/owners apologizing for the incident so I'm glad they've acted upon the experience. Still not thrilled about the fact that we weren't able to get our massages ...need I mention, ON VDAY!, but hey, a mani/pedi will work for this girl ANY day! ;)Stephaniehttps://www.blogger.com/profile/11406496813559775013noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-23134033736974100612013-02-16T03:47:28.744-06:002013-02-16T03:47:28.744-06:00You've got to be kidding me!?!? That's dow...You've got to be kidding me!?!? That's down right terrible customer service! <br /><br />Sounds like you didn't let it keep you from enjoying the evening - good thing you had the brains to cancel the card, I'm not sure I would have thought to do that ;)A Brew of Blessingshttps://www.blogger.com/profile/08819101569226068510noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-77529648459070764972013-02-16T00:12:39.897-06:002013-02-16T00:12:39.897-06:00Wow! We don't have that chain here, but that ...Wow! We don't have that chain here, but that just sounds awful! I'm glad you handled the situation so well and ended up making a good night out of it. :)angelicahttps://www.blogger.com/profile/10529034416939690269noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-23990427201514769692013-02-15T22:03:31.507-06:002013-02-15T22:03:31.507-06:00We don't have one of those out here in Califor...We don't have one of those out here in California, but the way they handled their customer service is horrible! If we ever get one I will not be going there for a massage! Brihttps://www.blogger.com/profile/05096685870594908819noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-8967086445932332602013-02-15T21:43:20.203-06:002013-02-15T21:43:20.203-06:00I have never heard of this chain but what horrible...I have never heard of this chain but what horrible customer service!!!! You will have to keep us updated if they try contacting you or try to charge you!! Good thinking about canceling your card but also what a hassel!!! Meganhttps://www.blogger.com/profile/00438362912453747355noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-37663345375585125612013-02-15T21:07:32.319-06:002013-02-15T21:07:32.319-06:00I work for a small business and we treat our custo...I work for a small business and we treat our customers so much better than that! Melanie Montgomeryhttps://www.blogger.com/profile/18308527680468511026noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-54948081843850124752013-02-15T20:15:59.055-06:002013-02-15T20:15:59.055-06:00Glad you were able to turn it around and make it a...Glad you were able to turn it around and make it a better night. People seem to forget how to provide a good customer experience these days. Kerry @ Till Then Smile Often https://www.blogger.com/profile/06310280328915640609noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-77358288253529565922013-02-15T18:46:19.286-06:002013-02-15T18:46:19.286-06:00WOW. That is awful!! You should totally call their...WOW. That is awful!! You should totally call their corporate offices and tell them about this. I can't even believe that! I'll definitely never go there.Whitneyhttps://www.blogger.com/profile/10067900758200189151noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-4744156527953236572013-02-15T15:32:18.942-06:002013-02-15T15:32:18.942-06:00Hahaha you should have said "biaatch, do you ...Hahaha you should have said "biaatch, do you know what a blog is? Well I have one and I'ma bout to make your ass grass." I for one am never going to one of those places. Whoo does that!? Way to be so selfish and desperate for money that you lose sight of your morals. It's a shame. But I'm glad y'all had a wonderful<br />Valentines regardless! Jessica Nicolehttps://www.blogger.com/profile/09605314506285959239noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-88013724519460382242013-02-15T15:29:31.905-06:002013-02-15T15:29:31.905-06:00Damn...what horrible customer service!! I can'...Damn...what horrible customer service!! I can't believe they would charge you for a massage you didn't even get! Pshhh effff THATRaquelhttps://www.blogger.com/profile/00054133376255562118noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-10496088176925804422013-02-15T15:24:36.402-06:002013-02-15T15:24:36.402-06:00BHAHAHAHAHA.. Love it!
I did the same thing with N...BHAHAHAHAHA.. Love it!<br />I did the same thing with New York & Company when they wouldn't change my mailing address less than 2 minutes after I placed the order online. Nope, already processed, sorry! I canceled that card.. BAM! Lost order AND lost all those interest charges they could have accumulated from me. HA!TLFhttps://www.blogger.com/profile/00813837782585931407noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-42158365182753754612013-02-15T15:11:38.137-06:002013-02-15T15:11:38.137-06:00those bishes!!! OMG i would have wanted to go all ...those bishes!!! OMG i would have wanted to go all backwoods ky on them. so do they know about this post?!?! they better! way to be smarter than the average massage salon manager :-) :-) :-) Whitney @ justacountry-girlhttps://www.blogger.com/profile/12565840242576348314noreply@blogger.comtag:blogger.com,1999:blog-8922169968197517205.post-14830736206124433372013-02-15T15:10:20.779-06:002013-02-15T15:10:20.779-06:00I love when you're feisty. Now if you haven...I love when you're feisty. Now if you haven't already, leave a bad yelp review with a link to your blog in it. That will really get them. <br /><br />Happy Vday "sweet ass cheeks!"<br /><br />TaylorTaylor Gracehttps://www.blogger.com/profile/12508753173622510644noreply@blogger.com